CHARM SCHOOL UK

Returns Policy & Terms and Conditions

1. Returns Policy

1.1 Returns - a summary

We are very confident that our descriptions and photos are accurate and you will be delighted with your purchase from CharmSchoolUK. However, as further peace of mind, if you are unhappy with your goods you are entitled to return them and cancel your order within 7 working days from the date of delivery.

To return the product you simply :-

• check you meet the return policy conditions (section 1.2. below)
• EMail sales@charmschooluk.com to notify us of your intentions and obtain a “Return Reference Number” by return EMail
• send the item to the return address provided.

Refund :-

• once the item is received, we will check and approve the condition of the product in line with returns policy conditions. CharmSchoolUK.com will then refund your money.

1.2 Return Policy Conditions

We are very confident that our descriptions and photos are accurate and you will be delighted with your purchase from Charmschooluk.com. However, as further peace of mind, if you are unhappy with your goods you are entitled to return them and cancel your order within 14 working days from the date of delivery in accordance with the following conditions:-

• Before sending the item back you should EMail sales@charmschooluk.com to notify us of your intentions and obtain a “Return Reference Number”

• You must contact us within 14 working days from the date of delivery. Any claim made outside of 14 days will not be accepted.

• Items must be returned to the address provided by customer services within a further 7 days (i.e. 21 days from receipt of original item)

• When returning the item you must include a note indicating the reason for refund/exchange and the Return Reference Number

• For reasons of hygiene, we cannot provide a refund or replacement for earrings or items of body jewellery unless the return is a result of our error or if the goods supplied are shown to be faulty

• When returning the item, for security reasons, you must not write any wording or terms that identifies the package as containing jewellery

• The item must be returned in the same condition and original packaging in which it was received. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender.

• Items that show signs of wear or have been, resized, engraved, altered, or damaged in any way cannot be accepted for return. Damaged goods due to customers negligence will not be accepted. A personalised or engraved item will not be accepted for return

• All goods returned are at the sender's expense. When returning your item, you are responsible for insuring the package for the full purchase price. We recommend that you return your item by Royal Mail Special Delivery, which includes insurance. If you do not insure the package and keep a receipt of insurance you will be held responsible should any loss or damage occur. Proof of return posting is not proof of delivery and CharmSchoolUK.com will incur no liability for returned items which are lost or damaged in transit. A refund of shipping costs will be made only if the return is a result of our error or if the goods supplied are shown to be faulty

• Any items not returned under this procedure will not be accepted and will remain the responsibility of the purchaser

• Once the item is received, we check and approves the condition of the product in line with returns policy conditions. CharmSchoolUK.com will then refund your money within 7 days of cancellation by issuing a refund using the same method as was used to purchase the item.

• CharmSchoolUK.com will not be held liable for faults or consequences caused by your misuse, negligent handling or improper care or use of the goods

2. Terms and Conditions

2.1 Acceptance of terms

By placing an order with CharmSchoolUK.com you are agreeing to be bound by our terms and conditions as stated in this web site. The Seller’s failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.

2.2 Measurements and weights

Our weights and measurements as outlined in the product descriptions are as accurate as possible. However, minimal variations may occur due to measurement equipment tolerances.

2.3 Delivery and insurance

Customers selecting the relevant delivery option must accept that they carry varying levels of insurance and other benefits - further details can be found on the Royal Mail website .

The Seller shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date.

2.4 Remittance Terms

Full payment by an available payment method is due at the time of order. Please note that all goods must be paid for in full before despatch can be made. Goods paid by Cheque will not be dispatched until the cheque has cleared.

Goods remain the property of CharmSchoolUK.com until fully paid for.

2.6 Privacy Policy

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes:

2.7 Customer Services

If you have any comments or questions about an order, or our products in general please contact us at sales@charmschooluk.com. We will endeavour to respond to all customer services enquiries as soon as is practical.

2.8 Legal Liability

The contracts from the sales of goods by CharmSchoolUK.com shall be subject to and governed by UK law.

Liability of CharmSchoolUK.com shall in no circumstance exceed the original value of the price charged for the goods. CharmSchoolUK.com cannot accept liability for injury or negative consequence of using the products it sells. Furthermore, CharmSchoolUK.com cannot accept liability for misuse of the packaging.

2.9 Copyright

All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of CharmSchoolUK.com and its  technology providers.

All photographs and material on these pages are the copyright of CharmSchoolUK.com and may not be used or copied without the express permission of CharmSchoolUK.com . The copyright of any photographs and material used on this site from other companies remain with that company.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with CharmSchoolUK.com or using this Web site as a shopping resource. Any other use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of CharmSchoolUK.com is strictly prohibited.

2.10 Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, CHARMSCHOOLUK.COM IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, CHARMSCHOOLUK.COM DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither CharmSchoolUK.com nor any of its representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, CharmSchoolUK.com does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of CharmSchoolUK.com its affiliates, directors, employees or other representatives.

2.11 Amending terms and conditions

We reserve the right to change these terms and conditions at any time and the changes will effective from when they are displayed on our website.

These terms and conditions do not affect your statutory rights - all disputes will be settled under UK Law