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CHARM SCHOOL UK Frequently Asked Questions What are your UK shipping charges ?What are your International shipping charges ?What are your silver charms and bracelets made from ?Are your charms hallmarked ?Can I get a custom bracelet / bangle / bookmark / earrings / phone charm made for me ?Can I attach my charms myself ?Do you accept large or wholesale orders ?Do you ship international ?How are your goods packaged ?Do you accept returns ?How do I know if my order has been placed ?When can I expect my order to arrive ?Do you have any charms other than those listed ?What are your UK shipping charges ?Our UK shipping charges are banded by the order value as follows: UK CHARGES
First Class Recorded, Special Delivery and Special Delivery (Saturday Delivery)may be selected during checkout if required even if your basket value is less than that designated above. What are your International shipping charges ?Our International shipping charges are banded by destination country and order value as follows: EUROPEAN CHARGES
A European Insured Service is available for all orders and can be selected during checkout. NON-EUROPEAN (WORLDWIDE) CHARGES
A Worldwide Insured Service is available for all orders and can be selected during checkout. What are your silver charms and bracelets made from ?All of our silver charms (excluding the mobile phone charms) are made from Sterling Silver, also known as 925 Silver. Pure silver is too soft for most jewellery uses so it is mixed with 7.5% copper to produce Sterling Silver, this increases its strength whilst maintaining its beauty. This high quality silver is the same that is used by many high street retailers including Tiffany and Links Of London. We DO NOT sell any silver plated charms or bracelets. Are your charms hallmarked?Silver items are exempt from hallmarking if they weigh under 7.78grams and in some cases hallmarks can be left off if they detract from the design of the item. However most, but not all, of our charms carry the '925' stamp. Can I get a custom bracelet / bangle / bookmark / earrings / phone charm made for me ?Yes. Order the bracelet or other charm holder and the charms thet you want fitted. Select the appropriate service from Charm Services - we provide all make up services free of charge. Proceed through Check Out as normal. If you have any specific requests (e.g the ordering of the charms on a bracelet) please neter the details in the "Other Information" section during the Check Out process. Can I attach my charms myself ?All of our silver charms are supplied with various attachment options for easy self attachment. Select the correct option for your charm bracelet / chain. We do not solder charms into position, if you require your charms to be soldered we would recommend that a local jeweller should do this for you. Do you accept large or wholesale orders ?We are happy to accept large or wholesale orders and are able offer very competitive prices. Contact us using the enquiry form on the Contact Us page with your requirements and let us provide you with a quotation. Do you ship international?Yes, we can dispatch orders worldwide. Items are normally sent out by Royal Mail Airmail or by an insured Airmail service if the value of goods is greater than £20. Internation postage prices are detailed above. How are your goods packaged ?All of our Sterling Silver Charms are packed in small gift boxes to ensure safe transit - this makes them perfect for gifts. If a number of charms are purchased together we will pack several charms to a single box. If you prefer to have your charms individually boxed the additional boxes can be purchased in the Charm Services section. Adult size silver bracelets / bangles are supplied in beautiful bracelet boxes; baby & childs bracelets are supplied in white gift boxes, silver bookmarks are not supplied boxed. All phone charms are supplied in retail packaging In all cases we are able to offer FREE gift wrapping if requested - select Gift Wrap in Charm Services to request this service. Do you accept returns ?Yes, we have a no quibble returns policy within 7 days of receipt, full details of this policy can be found in our Terms & Conditions. How do I know if my order has been placed?Once you have completed your order online you will recieve a confirmation email within 10 minutes of ordering. If you do not please contact us as the order may not of been completed. We would recommend checking any spam or junk folders as order emails can get caught up by over zealous spam filtering. When can I expect my order to arrive?We dispatch items daily Mon-Fri so whenever possible all items will be sent within 24 hours following receipt of payment. In the case of payments made by cheque, this will be once the cheque has cleared. All items sent within the UK should arrive within 1 to 2 working days after dispatch, subject to any disruptions with the Royal Mail. Overseas items can take anywhere between 4 to 14 days. Do you have any charms other than those listed ?Although we have a large selection of charms listed in our shop we are constantly enlarging this collection. if there is a specific charm that you are looking send your enquiry through the Contact Us page and we will check with all of our suppliers to see if we can get one for you. |
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