CHARM SCHOOL UK
Frequently Asked Questions
What are your UK shipping charges ?
We provide a FREE UK Standard Shipping Service for all jewellery sold in our web shop. Other items (Gift Boxes, Gripseal Bags & Organza Bags) are subject to a charge based on volume and weight - full details can be found on the Delivery Info page.
What are your International shipping charges ?
Our International shipping charges are based on destination region - full details can be found on the Delivery Info page.
What are your silver charms and bracelets made from ?
All of our silver charms (excluding the mobile phone charms) are made from Sterling Silver, also known as 925 Silver. Pure silver is too soft for most jewellery uses so it is mixed with 7.5% copper to produce Sterling Silver, this increases its strength whilst maintaining its beauty. This high quality silver is the same that is used by many high street retailers including Tiffany and Links Of London. We DO NOT sell any silver plated charms or bracelets.
Are your charms hallmarked?
Silver items are exempt from hallmarking if they weigh under 7.78grams and in some cases hallmarks can be left off if they detract from the design of the item. However most, but not all, of our charms carry the '925' stamp.
Do you offer a charm soldering service ?
Yes. We are able to offer a full range of charm soldering services at a fraction of the price of High Street jewellers. For further details see Soldering Services.
Can I get a custom bracelet made for me ?
Yes. Order the bracelet and charms that you wouild like to be added to the bracelet. When ordering the charms ensure that you select the attachment option "Attach To Bracelet" for each charm to be added to the bracelet. If you have any specific requests (e.g the ordering of the charms on a bracelet) please enter the details in the "Other Information" section during the Check Out process. Don't forget, if you want the charms to be soldered onto the bracelet for additional security select the connection method of "Soldered Connection " for each charm.
Can I get a custom bookmark or phone charm made for me ?
Yes. when ordering the charm just select the correct attachment option - either "Add To Silver Bookmark" or "Convert To Mobile Phone charm".
Can I get a pair of custom earrings made for me ?
Yes. Order the charms to be placed on the earrings and then order a Silver Earring Make Up" from the Charm Services Section.
Can I attach my charms myself ?
All of our silver charms are supplied with various attachment options for easy self attachment. Select the correct option for your charm bracelet / chain. If you require the charms to be soldered onto a Bracelet / Clasp / Dangle Ring / Jump Ring for additional security select the connection method of "Soldered Connection " for each charm.
Do you accept large or wholesale orders ?
We are happy to accept large or wholesale orders and are able offer very competitive prices. Contact us using the enquiry form on the Contact Us page with your requirements and let us provide you with a quotation.
Do you ship international?
Yes, we can dispatch orders worldwide. Items are normally sent out by Royal Mail Airmail or by an insured Airmail service if the value of goods is greater than £20. Internation postage prices are detailed above.
How are your goods packaged ?
All of our Sterling Silver Charms are packed in small gift boxes to ensure safe transit - this makes them perfect for gifts. If a number of charms are purchased together we will pack several charms to a single box. If you prefer to have your charms individually boxed the additional boxes can be purchased in the Gift Boxes section.
Adult size silver bracelets / bangles are supplied in beautiful bracelet boxes; baby & childs bracelets are supplied in white gift boxes, silver bookmarks are not supplied boxed. All phone charms are supplied in retail packaging
In all cases we are able to offer FREE gift wrapping if requested - select Gift Wrap in Charm Services to request this service.
Do you accept returns ?
Yes, we have a no quibble returns policy, full details can be found by clicking Returns Policy.
How do I know if my order has been placed?
Once you have completed your order online you will receive a confirmation email within 10 minutes of ordering. If you do not please contact us as the order may not of been completed. We would recommend checking any spam or junk folders as order emails can get caught up by over zealous spam filtering.
When can I expect my order to arrive?
We dispatch items daily Mon-Fri so whenever possible all items will be sent within 24 hours following receipt of payment. In the case of payments made by cheque, this will be once the cheque has cleared. All items sent within the UK should arrive within 1 to 2 working days after dispatch, subject to any disruptions with the Royal Mail. Overseas items can take anywhere between 4 to 14 days.
Do you have any charms other than those listed ?
Although we have a large selection of charms listed in our shop we are constantly enlarging this collection. if there is a specific charm that you are looking send your enquiry through the Contact Us page and we will check with all of our suppliers to see if we can get one for you.